boy with manGiven the investment in volunteer management and the potential for significant contribution by volunteers, you’ll serve your organization’s best interests by instituting an annual program review. Considerations that factor into the assessment include:

  • Performance relative to goals and objectives
  • Program costs in relation to benefits
  • Staff experience and suggestions for improvement (and expansion!)
  • Volunteer satisfaction surveys and associated recommendations
  • Client feedback

Taken together, these inputs measure volunteer impact, highlight services that prove meaningful, and identify areas for improvement. They also lay a foundation for the new year’s plan.

Evaluation Resources

articleVolunteers Produce Real Impact at Gladstone Center for Children & Families (Maren Symonds)

articleA Case for Volunteer Management in Early Childhood Development (Maren Symonds)

PDFVolunteer Services Annual Report, 2011-2012 (Volunteers of America Oregon)

PDFPlacing a Value on Volunteer Time (The Investigator, 2005))